An adapted excerpt from Google Course Builder

 

 

Student satisfaction

Collecting satisfaction data lets you evaluate student attitudes towards the material and their feelings of satisfaction. Some common questions include:

• How satisfied were the students with what they learned?
• Do they think they will be able to use the material?
• Did they enjoy the course?
• Did they feel well supported by their peers?
• Did they feel well supported by the instructors?

To collect this data, you need to ask the students directly. Send a post-course survey to everyone who registered for your course. Consider sending different surveys to people who registered but didn't finish the course from those who did finish it.

For an example of a survey you can use to evaluate student satisfaction, see Example Post-Course Survey.

Google Forms provides a simple way to create a survey. You can easily view a summary of the results.

Note: A possible limitation is that Google forms are restricted to a total of 400,000 cells. For many courses, that is more than enough. However, with 8 questions this limits you to responses from 50,000 students.

If you want to send surveys to more than 50,000 people, you have some options.

• Create multiple copies of the same survey using Google Forms.
  This is easy to do, but makes it harder to analyze the full set of results. The forms tools will only work on one survey at a time. You can export the survey data to a different tool for analysis.
• Use a different tool for creating your survey and analyzing the results.
  For Power Searching with Google, we used an internal tool for creating much larger surveys. Unfortunately, this tool is not available to the general public.

Example post-course survey

At Google, we used the following survey questions for the Power Searching with Google course. Feel free to use some, all, or none of these questions for your own course.

Tell us about your experience...

Regardless of how much of the course you completed, we'd like to hear about your experience. Please take a moment (less than 5 minutes) to answer a few questions for us. Responses will be kept anonymous. Thanks!

1. "Power Searching with Google" had 6 classes as part of its coursework. HOW MANY classes did you do (whether you did a portion or all of it)?
   Select your response... 1, 2, 3, 4, 5, 6, Not sure/Don't know.
   
   
2. Overall I found it worthwhile to take this course.
   Select your response... Strongly agree, Agree, Neutral, Disagree, Strongly disagree.
   
   
3. This course has improved my ability to locate information using Google.
   Select your response... Strongly agree, Agree, Neutral, Disagree, Strongly disagree.
   
   
4. How helpful was the COURSE FORUM in supporting your learning?
   Select your response... Not helpful, Somewhat helpful, Very helpful, Not applicable. I didn't experience it or can't recall.
   
   
5. How helpful was the GOOGLE+ PAGE in supporting your learning?
   Select your response... Not helpful, Somewhat helpful, Very helpful, Not applicable. I didn't experience it or can't recall.
   
   
6. How helpful was the HANGOUT ON AIR in supporting your learning?
   Select your response... Not helpful, Somewhat helpful, Very helpful, Not applicable. I didn't experience it or can't recall.
   
   
7. If you marked "Not helpful" for any questions above, please let us know the reason:
   Open text area
   
   
8. (Optional) We'd love to hear your impressions about this course. Please share more thoughts below! What did you find most valuable? What should we improve?
   Open text area